Privacy Policy
Your privacy, protected with care
Dining Hearthside respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or attend our Adelaide restaurant and Casino Lounge.
Introduction and Scope
This policy applies to all visitors to the Dining Hearthside website and patrons of our physical venue at 108 King William Street, Adelaide SA 5000, Australia. By using our website or providing personal information, you consent to the practices described in this policy. We may update this policy from time to time; the latest version will always be available on this page.
Dining Hearthside is a contemporary Australian restaurant and a physical Casino Lounge. Our casino activities are social, face-to-face table games only. No online gambling occurs through this website or any associated service.
Information We Collect
We collect personal information that is reasonably necessary for our business functions. This may include your name, contact details, reservation preferences, dietary requirements, and payment information when you book a table or attend our venue.
- Contact information: name, email address, phone number.
- Reservation details: date, time, party size, special requests.
- Payment information: processed securely by third-party providers; we do not store full card details.
- Technical data: IP address, browser type, device information, and pages visited when you use our website.
- CCTV footage: recorded in public areas of our restaurant and Casino Lounge for security purposes.
We collect information you provide directly and information collected automatically through website usage. We do not collect sensitive information unless you voluntarily provide it, such as dietary requirements related to health.
How We Use Your Information
We use your personal information to provide and improve our services, manage reservations, respond to enquiries, and ensure the safety and security of our patrons. We may also use your information to send you promotional communications if you have opted in.
- To process and manage table reservations at our Adelaide restaurant.
- To communicate with you about your booking, including confirmations and reminders.
- To personalise your dining experience based on preferences or dietary requirements.
- To respond to your questions, feedback, or complaints.
- To comply with legal obligations, including those related to our Casino Lounge operations.
- To send marketing communications, but only with your consent where required by law.
We do not use your personal information for any purpose other than those disclosed in this policy without your consent. Casino Lounge activities are physical, social, and face-to-face; no online gambling occurs.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information to trusted service providers who assist us in operating our website, processing payments, or managing reservations, but only to the extent necessary for them to perform their functions.
Service providers
Payment processors, reservation platforms, email marketing services, and IT support may access limited personal information to perform their roles.
Legal requirements
We may disclose information if required by law, court order, or government authority.
Business transfers
In the event of a merger or acquisition, your information may be transferred as part of the business assets.
We require all third parties to respect the security of your personal information and to treat it in accordance with the law.
Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption for data transmission, and restricting access to authorised personnel only.
- Data is stored on secure servers located in Australia or in jurisdictions with comparable data protection laws.
- We use SSL encryption to protect information transmitted through our website.
- Access to personal information is limited to employees and contractors who need it to perform their duties.
- We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
- When information is no longer needed, we securely destroy or de-identify it.
No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means to protect your information.
Your Rights and Choices
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. You may also opt out of marketing communications at any time and request deletion of your information where legally permissible.
- Access: You can request a copy of your personal information by contacting us.
- Correction: You can ask us to update or correct your information.
- Opt-out: You can unsubscribe from marketing emails using the link provided in each email.
- Deletion: You can request that we delete your personal information, subject to legal retention requirements.
- Complaints: If you believe we have breached the Australian Privacy Principles, you may contact us or the Office of the Australian Information Commissioner (OAIC).
You can reach us at [email protected] or +61 8 7123 6485. The OAIC website is oaic.gov.au.
International Data Transfers
We generally store personal information within Australia. However, some of our service providers may be located overseas or use overseas infrastructure. In such cases, we take reasonable steps to ensure that your information is handled in accordance with Australian privacy laws and this policy.
- Service providers may include cloud hosting, email marketing, and analytics platforms with servers in the United States, Europe, or other regions.
- We only transfer information overseas where appropriate safeguards are in place.
- By providing your personal information, you consent to such transfers as described in this policy.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The latest version will always be posted on this page with the effective date clearly indicated. We encourage you to review this policy periodically.
Material changes will be highlighted on this page or communicated via email where appropriate. Continued use of our website after changes constitutes acceptance of the updated policy.
Current effective date: 4 September 2026
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact us using the details below. We will respond to your enquiry within a reasonable timeframe.
- Email [email protected]
- Phone +61 8 7123 6485
- Address 108 King William Street, Adelaide SA 5000, Australia
All contact details are provided as editable placeholders. The address is used as a geographic reference only and does not imply occupancy.